Welcome to the Saint Anthony’s High School iPad Troubleshooting Guide.  Use the information below to resolve the most common issues experienced with iPad devices.  Please remember that iPads are to be plugged in, turned on, and connected to WiFi every night before classes so that they can receive the latest system and apps updates.

Prior to submitting a support ticket, refer to the resolutions below.  If additional service is required please visit the Library service counter or submit the online support ticket.

  1. Confirm if the student is able to view websites on chrome and send a test email then it’s not a WiFi Issue – it’s an app issue

  2. Confirm that wifi is turned on the device.

  3. Check to make sure that the student is signed into his her apple id account NOT their personal itunes account.

  4. Confirm that there are no pending OS updates on the device.

  5. Shut down device completely and turn back on

  6. If the issue still persists then student must click the link below to submit a support ticket.

  1. Confirm that the student has properly signed into Google.

  2. Confirm that student has logged into the apps using “Sign in with Google” method.  This is especially important for apps like Zoom, Notability, and EdPuzzle.

  3. ** Make sure student has auto-backup configured on Notability **

  4. If student is having issues accessing a link via Google Classroom, check to see if there is an app that correlates to that link.  It’s better to use the app directly as a link will bring the student to an internet browser version of the app.

  5. Shut down device completely and turn back on

  6. If the issue still persists then student must click the link below to submit a support ticket.

  1. Confirm that there are no pending OS updates on the device.

  2. Make sure that student is not leaving multiple apps open in the background when not in use (YouTube, Netflix, Notability, etc.)

  3. Confirm that wifi is turned on the device.

  4. Confirm that the charger being used is the one provided by SAHS and not a phone charger.

  5. If the issue still persists then student must click the link below to submit a support ticket.

  1. Most common resolution for Keyboard/Case issues turning the device off completely and restarting it.

  2. Auto Capitalization fix

  3. Keyboard configuration tips

  4. If issues still persists then student must click the link below to submit a support ticket.

Screen Display

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Screen Display

  1. Any device with a cracked screen must be submitted to the Library for service.

  2. If a device is having screen display issues it should be unplugged from charger,  removed from its case, and restarted.

  3. If issues still persists then student must click the link below to submit a support ticket.

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iPad Browser Errors

  1. Certain websites are still awaiting approval for general viewing. Please use the link below to submit a support ticket to have the Tech Department check release status and contact related faculty member.